Panel Participation on Customer Service

Next week I will be participating on the panel for the first in Lowcountry Local First‘s 3 part series “Redefining Business As Usual: Customers for Keeps How to WOW the Lowcountry“.

Lowcountry Local FirstThe workshop takes place from 8:30 to 1:00 on November 3rd at the Lowcountry Innovation Center. The tickets are $25 for LLF members and $30 for non-members and include coffee and lunch. The session will start with introductions and need assessment followed by a presentation by Katie Wells, the panel discussion and then round table talks during lunch.

For those of you who don’t know Katie, she is is the owner of the nationally recognized customer service training company, Kewsolutions, Inc. In the Lowcountry, a few of her clients include Planters Inn, the Historic Doubletree Guest Suites and PDA – Production Design Associates. Katie is a nationwide expert and speaker on customer service, hospitality and social media. In 2009, Wells was the trainer for the G20 international economic summit in Pittsburgh, PA. Wells is also a weekly columnist for two community newspapers – WestOf and the James Island Messenger.

And, just to get you thinking ahead of time, here’s a great article that was in Business Week on customer service – folks are willing to pay more for great customer service but even in the current economy many businesses are not delivering.