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Review of Likeable Social Media by Dave Kerpen

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Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks) by Dave Kerpen My rating: 4 of 5 stars An excellent book for those looking to get started in social media, gain a better understanding of it, or understand why it is important. … Read more

On Facebook but not Twitter? Stop, you need both!

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twitter vs facebookSo you’re using Facebook, but you’re still not sure about Twitter? A lot of people think that because of their Facebook presence, Twitter would be redundant for them. I think I know why they feel that way. I believe it has a lot to do with Twitter’s status update prompt: “What’s happening?” They see a few folks who use those precious few 140 characters to share the mundane details of daily life and they think, “Wait, don’t I already do that on Facebook?” And they’re right. Except that this isn’t what you should do on Twitter. Twitter has a higher calling, as it were, which is great to be a part of once you understand a few key points. Make no mistake, I don’t THINK you should be on Twitter. I KNOW you should be there.

Much as I love and use it now, I readily admit at first I didn’t “get” Twitter. I don’t think most people do, initially. If you joined Facebook first, then Twitter may seem limited by comparison. Yet, Twitter in my opinion is by far a better medium to get really useful information from reliable sources on just about any topic of interest quickly and efficiently. Its brevity, which novices can find limiting and even frustrating, is its best and most valuable feature. Each tweet is easy to digest, can be easily shared, and the short bursts of info enable you to cover more “ground” quickly. The symbols and shorthand are easy to learn and use once you visit the site a few times. I use it both as communication and research tool. By following those individuals, organizations, and companies who have content of interest to you, you’ll find it an invaluable and virtually unlimited resource platform to use for your personal and professional benefit and that of others. Have a complaint about a company on Twitter? You’ll likely get a response in hours, if not minutes. Want to stay abreast of current events? Often the first place I learn of breaking events is Twitter. Other mediums are slow by comparison. Have insights to share? Tweet it. Looking for a job? Post a link to your resume. The possibilities are endless.

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Top 10 Reasons to Use Social Media for Business

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Research published by analyst firm Access Markets International Partners shows that almost 70 percent of small and medium businesses actively use social media sites such as Twitter, Facebook and LinkedIn to promote their companies. But simply posting what your CEO had for lunch isn’t going to do much to help move your business forward. Smart companies are tactically using social media tools to increase their exposure to potential customers.

We’ve compiled ten of the most compelling reasons that you should consider using social media tools to promote your business.

  1. Brand Recognition: Using social media allows your company to reach the highest number of potential customers possible. Getting your name out there is incredibly important – studies have suggested that customers need to hear a company’s name at least seven times before they will gain the trust and respect needed to become a customer.
  2. Brand Monitoring: Having a social media presence allows you to better understand what current and potential customers are saying about your product or services. Through active social media monitoring, you have the opportunity to address negative comments and correct false or inaccurate information about your brand.
  3. Be Forward-Thinking: Your target audience is becoming savvier when it comes to the using social media sites in their daily lives. If you want to appear relevant and in-step with the latest advances in technology, your potential customers will want to see you on these sites as well.

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